Our 5-Step Referral Process

1. The Haven Café is open to individuals over the age of 18 experiencing loneliness, isolation and low level anxiety and depression.

 

2. All cafe attendees must be referred. We do not take walk-ins. A GP / Social Worker / Other Health Professional will recommend the Haven Cafe to patients / clients who they feel could benefit from attending as part of their recovery.

 

3. The GP / Social Prescriber / Other Health Professional contacts the Haven Café (havencafe@bcc.church) and advises why the patient needs to attend and passes on their contact details to us.*

 

4. A welcome email (or letter, if preferred) and information pack is then sent to the patient giving extra information and details on how to reach us, with an invitation to join the Café.

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5. We phone the patient soon after; to check they have read the email or letter, answer any questions they may have and make sure they know where to come.

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Referral Exclusions
Please note the Haven Café is not suitable for those with:  
•    Moderate to severe dementia
•    Psychotic illnesses
•    Moderate to severe autism
•    Disruptive and/or chaotic personality disorders and issues
•    Learning difficulties
•    Limited social skills

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Please Note: 
Unfortunately, we are not equipped at this time to take on people who have learning difficulties

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*All contact details and other information will be held securely in accordance with our Data Protection and Privacy Policies.

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